Refund policy
We have a 30-day return policy, “30 Day Money-Back Guarantee”, which means you have 30 days, from the date of purchase, to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Open, tampered, or used items are not returnable, refundable or exchangeable.
To start a return, you must contact us at sales@aliness.com with the following information: Order Number, Customer Name and Email Address, Requested Returned Product Name, and actual photos of the product(s). Please note that returns will need to be mailed to the following address:
ALINESS PLUS, LLC.
Attn: Product Return
12547 66th Street
Largo, FL 33773
We will notify you via email if your return is accepted. Return packaging and shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted or refunded.
You can always contact us for any return question at sales@aliness.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately at sales@aliness.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@aliness.com.